FAQs
GENERAL QUESTIONS
What services does Complete Apartment Care offer?
Complete Apartment Care is your one-stop shop for apartment maintenance and property management support. We offer:
• Cleaning services (including move-in/move-out and common areas)
• Interior and exterior painting
• Repairs and maintenance
• Trash out and debris removal
• Flooring installation and repairs
We handle everything so you don’t have to juggle multiple vendors.
Do you only work with apartment complexes?
While we specialize in multifamily properties and apartment complexes, we also work with property management companies, real estate investors, and independent property owners managing multiple units.
Where do you provide services?
We primarily serve the Southeast U.S., with a focus on the I-10 corridor from Tallahassee to New Orleans. Our biggest service areas are:
• Pensacola, FL
• Navarre, FL
• Mobile, AL
• Panama City, FL
• New Orleans, LA
We’re also expanding into Atlanta, GA, Montgomery, AL, and Birmingham, AL.
SERVICE QUESTIONS
Do you offer bundled services or discounts?
Yes! Bundling services like cleaning, repairs, and painting saves time and money. We offer customized service packages based on your property’s needs. Ask us about creating a bundled plan to maximize cost savings and increase property value.
How quickly can you respond to a service request?
Our response time depends on the service and your location, but we aim to respond to most maintenance and repair requests within 24–48 hours. For urgent issues, we prioritize quick turnaround to minimize tenant disruption. Many simple repair requests can even be resolved within the same day!
Can you handle large-scale projects or multiple properties?
Yes! We’re equipped to handle large projects, multi-property portfolios, and ongoing maintenance contracts. We have the team and the expertise to scale our services to meet your needs.
Do you provide emergency services?
We currently handle emergency maintenance requests for existing clients as part of ongoing service contracts. If you need immediate assistance, reach out to our team for availability.
BILLING AND CONTRACTS
How do you price your services?
Pricing depends on the type of service, property size, and project scope. We provide transparent, competitive quotes with no hidden fees. For bundled services or ongoing maintenance, we offer custom pricing packages.
Do you require long-term contracts?
No, we offer both one-time services and ongoing contracts. However, long-term service agreements provide better pricing and guaranteed availability for recurring maintenance needs.
What payment methods do you accept?
We accept ACH payments and business checks. For larger projects or ongoing contracts, we can arrange custom billing options to fit your company’s needs.
WHY COMPLETE APARTMENT CARE?
What makes Complete Apartment Care different from other vendors?
Unlike specialized vendors, we handle everything — cleaning, repairs, painting, trash out, and more — under one roof. That means fewer vendors, less hassle, and more consistent quality. We help property managers save time and money by streamlining all maintenance needs with one trusted partner.
How do I get started?
Getting started is easy! Contact us to schedule a consultation. We’ll assess your property’s needs and create a customized service plan to keep your property running smoothly.
Ready to get started?
Enhance your rental property's appeal and value with Complete Apartment Care. Contact us today for a free, no-obligation estimate.
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